Definity Callmaster V

• 16 Call Appearance/Feature Buttons.
• 2 Headset Jacks.
• 2-Line Display with Softkeys and Control Buttons.
• Built-In Recorder Interface allows you to connect a recording device for recording all voice interactions.
• Fixed Feature buttons include:
• Mute
• Speaker
• Hold
• Transfer/Test
• Redial
• Conference/Ring
• Headset compatible.

Definity Callmaster V

The Avaya Definity Callmaster V Phone is only compatible with the Avaya Definity Telephone system, and is not suitable for home use.

The Avaya Callmaster V telephone featres will help your agents handle each call with ease. For instance, the telephone can support multiple contact center splits, skills, and personal calls. Red-line appearance and green status lamps on each callappearance button allow agents to see status at a glance.

The Definity CallMaster V telephone has fixed buttons for common features that agents use frequently: conference, transfer, hold, and redial. With optional voice messaging, a message-waiting light alerts agents to messages left by callers, other agents, and supervisors.

The Avaya CallMaster V telephone also has features designed expressly for agent comfort and control which further enhance productivity. For example:

• For individual preference and comfort, dual headset jacks allow agents to connect a headset via a modular plug. The second jack also enables a supervisor to listen in, for training or observation.
• To distinguish his or her telephone from nearby terminals in a shared workspace, each agent can select from among eight personalized ringing patterns.
• For easy access, a button to control volume is on the face of the telephone to allow agents to adjust both ringing and receiver/listening volumes.
• To provide faster, more accurate access to your corporate directory, the 7 and 9 keypad buttons include Q and Z, respectively, so agents can find and dial names more quickly.